Frequently Asked Questions


Need some help? Our team is here to help you enjoy your experience on Kaymu and answer all the questions you could have. You will find below a list of all the frequently asked questions.

Feel free to contact us on cs@kaymu.com.ng or by phone on 0700 700 6000. Our Customer service team is waiting for your questions and suggestions.

NEW! Jump now on our LiveChat and get live answers from our customer service team.

In the meantime, please read our frequently asked questions below to find fast answers to your queries.

General


  • What is Kaymu?

    Kaymu is Nigeria’s largest marketplace where you can buy or sell items from many categories including fashion, electronics, jewelries to books. On Kaymu, a seller could list an item for sale and may choose to accept the item at a fixed price.

  • Why should I choose Kaymu?

    Kaymu connects you to millions of buyers and sellers in Nigeria. You get to find trusted merchants with amazing deals, compare prices across merchants and buy from sellers in your neighbourhood or thousands of miles away .

  • How does it work?

    It is super easy to use Kaymu, all you need to do is to register. You will find the register button in the upper right corner on the website.Once you have filled in the registration fields correctly you will receive an automatic email, check and confirm and you’re good to start selling or buying.

  • Do I have to register to use Kaymu?

    Yes. To sell, buy, you need to register. The good thing is that registration at Kaymu is FREE and the process is very simple:
    • Click on "Register" button and you will be asked to provide your basic contact information.
    • You will receive a confirmation email, click on the link and you are now a registered Kaymu member!

  • Is Kaymu free?

    For the buyer, Kaymu is completely free.fixed price sales are free initially but we will ask you for a small commission in the future . But don't worry sell as much as you can now. We will inform you before we start charging.

  • I forgot my password? Can I reset it?

    Here is how you retrieve your forgotten password. Just click on the “forget your password” button. This will take you to a page where you can fill in your email address. Click "submit" and you will receive an email with a link to reset it.

  • Can I change my email address?

    Yes, you can change your email address. All you need to do is login and click on “My Account”. Below “My Profile” in the bottom left of the screen you will see “Account Settings”. Here you can edit all your personal details. That’s it.

  • I can’t upload a picture

    We support JPEG and PNG formats of pictures. If you experience problems please change your browser and try “Google Chrome” or “Mozilla”.

  • I can’t register on the website

    Make sure you have filled out all required fields. Click on "register" and take a look at the information highlighted in red to complete your registration. Once the registration form is filled out and submitted, an email notification will be sent to your email. Please make sure you access your email account to verify it.

    If you continue to experience problems, please send your phone number to cs@kaymu.com.ng. We will call you back ASAP and walk you through the registration process.

  • Do I need a separate account to buy or sell?

    No! All you need is one account in order to buy,sell.

  • What do you mean by “Fixed Price” listing?

    Fixed Price listings are listings with a fixed price. The prices of products in this category are non-negotiable. It means that's the best deal the merchant can offer on the item.

  • Is it necessary to give a feedback?

    Yes, it is. Your feedback helps rate merchants and buyers alike in order to improve your shopping experience. After finalization please provide feedback about the seller to reward him if you were satisfied with the purchase and let other buyers know!

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Selling


  • How much does it cost to sell on Kaymu?

    If you want to use Kaymu for free, you can upload up to 5 listings for a duration of 30 days (no listing fee, no commission, it’s all free).

    If you are serious about selling a lot of items, we have a dedicated program for sellers including specific marketing on your products, more traffic, better product placement, business information on visits and much more. There are fees associated with this service. All sellers are choosing this program since it’s helping their business dramatically. If you are interested, simply write us or give us a call (07006007000).

  • Do I need to register in order to sell on Kaymu?

    You need to register in order to list your products. You will find the register button on the upper right corner on the website. Fill the fields correctly, you automatically get an email, check and confirm and you’re good to start selling. As a registered user, you can manage your listings, extend the listing dates and change the quantity available.

  • What is in it for me as a seller?

    Many opportunities lie in stock for you. With a huge marketing budget and a wealth of expertise in online marketing, you can be rest assured millions of people will see your product offerings, which will in turn boost your sales.
  • How long can a listing stay on Kaymu?

    All listings on Kaymu can stay up to a maximum of 30 days depending on your preference.

  • Can I upload images of my product?

    Oh yes, you can upload pictures of your products. On the listing page you will see a section called ‘upload some images’ (right below the description box) where you can upload up to 4 pictures that will be shown with your listing.
    • Ensure the pictures are in PNG and JPEG format.

  • Can I make changes to my listing?

    The only thing you can change is the quantity available for sale. If there is need for further editing like changing pictures or product description, contact our customer service, and we’ll gladly help you. Once you/we have made the changes, they will take effect immediately.

  • Can I cancel my listing?

    Yes, you can. However, cancelling your listing automatically removes the item from our product catalogue and your product will not be visible to prospective buyers.

  • When is it necessary to cancel my listing?

    You should cancel your listing the moment you run out of stock of the products so as not to mislead the buyers.

  • Can I include personal contact information in my listings?

    No! You may not include personal information like phone numbers and emails in your listings. Once a buyer shows an interest in your listing, we automatically send your contact details to them and they contact you directly.

  • How do I know when someone buys my product?

    When someone orders your product from our website, we will inform you directly about the purchase via an email with the buyer’s contact details. You are expected to contact the buyer and finalise the sale as soon as possible. However, from the dashboard of your Kaymu account, you can view the number of items sold.

  • Can we choose to not pay commission but pay a standard monthly fee?

    No, we only accept commission. It is important for us to make sure we only charge you when you benefit from us. Therefore a commission is the least risky way to work together, because our goals are the same.

  • How do merchants pay their commission?

    All merchant/seller will pay via a bank transfer.

  • How does Kaymu know that the transaction actually happened between the buyer and the seller?

    When a buyer clicks the buy button on Kaymu. Kaymu sends an email to the buyer and seller.
    • Seller contacts buyer where to organize delivery or pick-up.
    • After 7 days Kaymu requests feedback from both parties.
    • Positive feedback from the buyer means that the transaction was successful. If the feedback is negative, we know it didn’t happen.
    • If there is no feedback then we ask the merchant and buyer to confirm whether the sale completed.

  • Can I sell worldwide?

    No! Our website only supports sales in Nigeria because of security issues.

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Buying


  • Is it free?

    Totally. 100% free.

  • How do I buy on Kaymu?

    Find the product you want to buy, once you have selected the item you want, If the item is for/at:

    compete with other buyers until the listing expires.

    Fixed Price: Buy the item immediately for the displayed price


    Once you buy your item, you will receive a confirmation mail with the order information and seller’s contact details

    a) Contact the seller
    b) Arrange delivery or a location and time to pick up
    c) Meet and pay for the product.

  • How do I find an item on Kaymu?

    You can browse listings when you're not sure what you're looking for, or when you simply want to explore the range of items on Kaymu or in a particular category. Click on Categories and Subcategories and if you find an item you're interested in, just click on the item title.

    You can also search for items when you are looking for a specific item that you can describe using a few words. In this case, simply go to the search box, enter a few words describing what you are looking for, select a category and click the "Search". A search results page of Kaymu listings will be displayed. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, just click on the item title.

  • When will I get my product after I place an order?

    After you place your order, you will receive a confirmation email. Be proactive, contact the seller and suggest a meeting point and time for pickup or arrange delivery.The shipping price should be displayed on the listing, if it is not make this will ensure that you get your item ASAP . Normally it takes between 2-4 days. If you have issues reaching the seller, let us know: cs@kaymu.com.ng.

  • How much do I pay for shipping?

    This is largely dependent on your negotiation with the seller. Most times, charge is applied based on order weight and shipping address. The shipping price should be displayed on the listing, if it is not Make sure you discuss the amount paid for shipping before you make the purchase “Buy Now” to avoid surprises afterwards.

  • If I order from Kaymu, will I get my items delivered to me?

    Please contact the seller of your item prior to making the purchase to confirm if he is willing to deliver. Ask him how much the shipping would cost to avoid problems afterwards. If you are worried about fraud insist on paying using Kaymu SafePay. Do not send money to sellers before inspecting the item!

  • Can I meet the seller and pick up my item?

    That is your preferred option. Three reasons why:

    a) It is safe. You can inspect the product before you hand over the money
    b) It is for free. You don’t have to pay for delivery
    c) It is quick. Contact the seller and ask him when you can come along and pick up.


  • How do I make payment?

    Kaymu currently offers three safe and easy way to pay :
  • “Pay on Local Pickup”. This will give you the opportunity to inspect the item before handing over the money.
  • "Cash on Delivery". This will give you the opportunity to inspect the item before handing over the money.
  • "Kaymu Safepay". this is a secure payment method unique to Kaymu in Nigeria. It protects buyers from fraud. Put simply it is an escrow service meaning you, the buyer, pay Kaymu for the item and we only transfer the money to the seller once you have received and confirmed you are happy with the product.

  • Are your prices negotiable?

    For “Fixed price” and sales, prices are fixed, meaning you have to pay what the merchant requests or the end price that you won.

  • Who do I buy my products from?

    All items sold on our website are being sold by third parties. Merchants and private individuals who post their listings and are responsible for pictures and descriptions. However, we are screening sellers and listings constantly to ensure only top sellers use our website.

    To make sure your purchase is a great success; look out for sellers with

    a) positive feedback (above 95% positive is considered good) from previous sellers or

    b) our “Trusted Seller” Badge!

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Any Fraud Queries


  • What are the things that potentially fraudulent sellers do?

    • Sell an expensive popular item at a suspiciously low price.
    • Tell you to transfer money whe they're not willing to allow you see the product
    • Not being up front about the authenticity of items for sale.
    • repeatedly fail to answer phone calls and email.
    • Continuously provide excuses about why you haven't received an item.

  • What should I do if I suspect a fraud seller/buyer?

    Feel free to contact us at cs@kaymu.com.ng, and email, and we will confirm the authenticity of the product/listings and the merchant/vendor.

  • How can I avoid a fraud?

    One way we sure agree is the easiest way to beat fraud is to actually pick up your products -- where you can inspect the item, meet the seller and pay at the time of pickup or delivery. This is the surest and safest way to make a transaction. Other ways are:
    • Use Kaymu SafePay, this is a secure payment method unique to Kaymu in Nigeria. It protects buyers from fraud. Put simply it is an escrow service meaning you, the buyer, pay Kaymu for the item and we only transfer the money to the seller once you have received and confirmed you are happy with the product.
    • Know what you are buying
    • It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers.
    • Use a payment method with fraud protection.

  • How do I know whether a seller is good or bad?

    By looking at the ratings of the seller! This is why your feedback about buyers and sellers after any transaction is very important and highly recommended.

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