Frequently Asked Questions


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In the meantime, please read our frequently asked questions (FAQ) below to find immediate answers to your questions.


General


  • What is Kaymu?

    Kaymu is Nigeria’s largest online marketplace where buyers and sellers meet to make awesome deals. At Kaymu, we pride ourselves in offering the best prices online in Nigeria for nearly all items sold ranging from fashion and electronics to jewelry and books. Kaymu is the “one stop shop” for buyers looking for top deals and sellers looking to rock their sales.

  • Why should I choose Kaymu?

    Kaymu community comprises of millions of genuine buyers and sellers completing thousands of transactions every day. Sellers on Kaymu are based across the country bringing in wide variety of products ranging from fashion and electronics to Jewelries and books offering the best price in the market.
    As a buyer, whether you are looking for an inexpensive used phone or a brand new laptop, a dress for your wife or an awesome tie for your boyfriend, you can find a selection that works for you with convenient payment methods and reliable product delivery.

  • How does it work?

    Buying or selling on Kaymu is a simple process. All what you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today! • Click Login/Join button on the right top corner of the homepage. • Click Join us under the new member section. • Fill up the form to complete the registration.

  • I forgot my password? Can I reset it?

    Buying or selling on Kaymu is a simple process. All what you need to do is to register for an account to get started. Simply follow the steps below to complete your registration today! • Click Login/Join button on the right top corner of the homepage. • Click Join us under the new member section. • Fill up the form to complete the registration.

  • Can I change my email address?

    Yes. Login to your Kaymu account and click “My Account” located at the right top corner of the homepage. Then click “Account Settings” from the left hand selection of your screen. Finally click “Change Email” located at the bottom right of the page to change your email address.

  • I can’t upload a picture

    We support JPEG and PNG formats of pictures. The image should be less than 2MB in size. If you are still experiencing a problem, please change your browser and try “Google Chrome” or “Mozilla”.

  • I can’t register on the website

    Make sure you have filled out all required fields on the registration page. Click on "register" and take a look at the information highlighted in red to be changed or filled. Once the registration form is filled out and submitted, an email notification will be sent to your email account with a link to validate your account. Please access your email to validate your account.

    If you continue to experience problems, please send your phone number to cs@kaymu.com.ng. We will call you back ASAP and walk you through the registration process.

  • Do I need a separate account to buy or sell?

    No. All you need is one account in order to buy and sell.

  • What do you mean by “Fixed Price” listing?

    Fixed Price listings are listings with a fixed price. The prices of products in this category are non-negotiable. It means that's the best deal the merchant can offer on the item.

  • Is it necessary to give a feedback?

    Yes, it is.Your feedback helps rate merchants and buyers alike in order to improve your shopping experience. After finalization please provide feedback about the seller to reward the seller if you were satisfied with the purchase and let other buyers know! Kaymu is a community and we depend on each member to make it a vibrant platform

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Selling


  • How much does it cost to sell on Kaymu?

    We allow you to list and upload up to 5 products for a duration of 30 days (no listing fee, no commission, it’s all free) in order to let you experience how Kaymu works and how Kaymu can help your business.

    If you are serious about selling a lot of items, we have a dedicated program for sellers including specific marketing on your products, more traffic through your online store, better product placement, business information on visits and much more. There are very modest fees associated with successful sales that occur as a result of this service. However we are frequently running promotional programs, waiving all commissions for multiple months for select sellers. If you are interested, simply write us at cs@kaymu.com.ng

  • Do I need to register in order to sell on Kaymu?

    Yes. You need to register for an account before you list a product. Here are the steps to register for an account. • Click Login/Join button on the right top corner of the homepage. • Click Join us under the new member section. • Fill up the form to complete the registration. Once you have registered, please check your email to validate your account by clicking the link in the email. Once you have validated your account, you can start listing products on the site.

  • What is in it for me as a seller?

    Kaymu enables your business to expand the reach of your business to millions of new customers with nearly one click. Kaymu provides online marketing and a wealth of expertise in online marketing so you can be assured that your online store reaches a whole new set of buyers from across the country.
  • How long can a listing stay on Kaymu?

    All listings on Kaymu can stay up to a maximum of 30 days depending on your preference.

  • Can I upload images of my product?

    Yes. When you list a product you will see a section to upload images of the product (right below the description box) where you can upload up to 4 pictures that will be shown with your listing
    • The pictures should be in PNG and JPEG format and up to maximum size of 2MB li>

  • Can I make changes to my listing?

    Yes. You will be able to change the following information on an existing listing: • Increase or reduce the number of stocks • Add special pricing for a specific period of time • Extend the listing expiration date of a product. • Cancel a listing.

  • Can I cancel my listing?

    Yes. However, cancelling your listing automatically removes the item from our product catalogue and your product will not be visible to prospective buyers.

  • When is it necessary to cancel my listing?

    You should cancel your listing once the product is out of stock. Cancellation of sales due to stocks not available leads to buyer dissatisfaction.

  • Can I include personal contact information in my listings?

    No. We do not allow to display any personal information like phone numbers and email address on any listings or shops. But when a purchase is made, we will share the buyer contact details for you to contact the buyer and complete the transaction.

  • How do I know when someone buys my product?

    We will notify you via email or SMS of any purchases made from your shop including the buyer contact details. We expect you to contact the buyer and complete the transaction (delivery and payment) as soon as possible.
    Additionally you can also view the number of sales made from the dashboard of your Kaymu account. The dashboard will allow you to monitor and manage your sales made on Kaymu.

  • Can we choose to not pay commission but pay a standard monthly fee?

    No. We only accept commission. It is important for us to make sure we only charge you when you benefit from us directly. Therefore a commission is the least risky way to work together, because our goals are aligned: to make you sell more!

  • How do merchants pay their commission?

    All merchant/seller will pay via a bank transfer. However please contact our Customer Service to be briefed on any commission free promotions running.

  • How does Kaymu know that the transaction actually happened between the buyer and the seller?

    Kaymu monitors each transaction very closely from the time when a sale is made till the time when it is delivered to ensure that the satisfaction of buyers and sellers are met. We also send frequent communications to buyers and sellers to ensure that the transaction is completed within the shortest possible time.

    Buyers on Kaymu have high expectations from sellers. Every product purchased is expected to be delivered within 3 to 5 days. Any delay in delivery are also escalated to Kaymu to help sellers fulfill their sales but ultimately each purchase is the responsibility of the seller to the buyer.

    Buyers can also rate and review a seller based on a transaction. Sellers who are unable to fulfill their sales are rated poorly and sellers who are able to deliver products promptly are rated highly on the site. As a result, Kaymu is always informed on every stages of a transaction


  • Can I sell worldwide??

    No. We do not support worldwide transaction. However Kaymu is based in 16 countries in Africa. You can sell products on multiple Kaymu site if you have a local presence.

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Buying


  • Is it free?

    Kaymu is 100% free for buyers. We are here to open you up to a whole new world of possibility.

  • How do I find an item on Kaymu?

    There are two easy steps to find a product of your choice on Kaymu.

    1. If you are not sure of the product to buy or if you simply want to explore the range of items on Kaymu, you can browse the list of categories on the homepage. Then select the subcategory to view multiple products from multiple sellers. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details.

    2. If you are sure of a product to buy, simply go to the search box on the homepage, enter a few words describing what you are looking for, and click "Search". A search results page of Kaymu listings will be displayed. Review your search results pages by price, condition of product and item, city and if you see something you're interested in, click on the product name to view more details.


  • How do I buy on Kaymu?

    Please review the section above to find a product of your choice. Then click on the product name to view more details (price, size, color and condition etc.). Once you are sure to buy, click “Buy from seller” to proceed to the checkout. Review the price and the shipping cost before completing the purchase.

    Finally, click “Checkout” to place an order with the seller. You will receive a SMS with a code to validate your first purchase. Please put the code in the validation box to confirm your purchase.You will also receive an email with a link. You can either use one of the two method to validate your purchase. Once you have validated your purchase, the seller will contact you to arrange delivery.


    What you should do?

    a) Contact the seller b) Arrange delivery or a location and time to pick up c) Meet and pay for the product d) Rate your seller and enjoy your product!

  • Why do I see different prices for the same product?

    A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the Kaymu marketplace, where different sellers compete for your order.

  • When will I get my product after I place an order?

    After you place your order, you will receive a confirmation email. Be proactive, contact the seller and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. The shipping price should be displayed at the time of purchase. If you have any issue contacting the seller, let us know by writing to us at cs@kaymu.com.ng

  • How much do I pay for shipping?

    This is largely dependent on your negotiation with the seller. Most times, charge is applied based on order weight and shipping address. The shipping price should be displayed on the listing and at the time of purchase. If it is not, make sure you discuss the amount to be paid for shipping before you make the purchase to avoid any surprises.

  • If I order from Kaymu, will I get my items delivered to me?

    Many sellers on Kaymu are able to deliver nationwide using reputed delivery companies. Please review the shipping cost before you make the purchase. Some transaction might require prepayment for the product if the seller is not in the same region of residence. Any prepayment should be paid into Kaymu Safepay account. Kaymu will not guarantee delivery of products if prepayment is made outside the Kaymu Safepay account.

  • Can I meet the seller and pick up my item?

    Yes. Kaymu encourages you to pick up the item for the following reasons:

    a) It is safe. You can inspect the product before you hand over the money
    b) It is for free. You don’t have to pay for delivery
    c) It is quick. Contact the seller and ask him when you can come along and pick up.


  • How do I make payment?

    There are three typical ways to pay :

    Pay on Local Pickup: This means you and the seller meet and then you pay for the item at the point of exchange. This will give you the opportunity to inspect the item before handing over the money.

  • Cash on Delivery: This means you have requested the delivery service to come to you with the item. This will give you the opportunity to inspect the item before handing over the money.

    Kaymu Safepay: This means you first pay Kaymu and then we hold payment from the seller until you have satisfactorily received your purchase. This is a secured payment method unique to Kaymu in Nigeria. It protects buyers from fraud. Some transaction may require you to prepay. This payment should be made to the Kaymu bank account. We will instruct the seller to dispatch the item for delivery. The seller is only paid when the item is delivered to you. This is a guarantee that you either get the product delivered or get your money back

  • Are your prices negotiable?

    Prices are fixed and non-negotiable.

  • Who do I buy my products from?

    All items sold on our website are being sold by third parties. Merchants and private individuals who post their listings and are responsible for pictures and descriptions. However, we are screening sellers and listings constantly in an effort to ensure only serious sellers use our website.

    To make sure your purchase is a great success; look out for sellers with

    a) Positive feedback (above 95% positive is considered good) from previous sellers or

    b) Silver, Gold or Platinum badges that indicate strong seller history

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Any Fraud Queries


  • What are the things that potentially fraudulent sellers do?

    • • Sell an expensive popular item at a suspiciously low price.
    • • Tell you to transfer money when they're not willing to allow you see the product
    • • Not being up front about the authenticity of items for sale.
    • • Repeatedly fail to answer phone calls and email.
    • • Continuously provide excuses about why you haven't received an item.

  • What should I do if I suspect a fraud seller/buyer?

    Feel free to contact us at cs@kaymu.com.ng, and email, and we will confirm the authenticity of the product/listings and the merchant/vendor.

  • How can I avoid a fraud?

    One way we sure agree is the easiest way to beat fraud is to actually pick up your products -- where you can inspect the item, meet the seller and pay at the time of pickup or delivery. This is the surest and safest way to make a transaction. Other ways are:

    • • Use Kaymu SafePay, this is a secure payment method unique to Kaymu in Nigeria. It protects buyers from fraud. Put simply it is an escrow service meaning you, the buyer, pay Kaymu for the item and we only transfer the money to the seller once you have received and confirmed you are happy with the product.

    • • Know what you are buying

    • • It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers.

    • Use a payment method with fraud protection.

  • How do I know whether a seller is good or bad?

    By looking at the ratings of the seller! This is why your feedback about buyers and sellers after any transaction is very important and highly recommended.

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