Frequently Asked Questions


Need some help? Our team is here to help you enjoy your experience on Kaymu and answer all the questions you could have. You will find below a list of all the frequently asked questions.

Feel free to contact us on cs@kaymu.com.ng or by phone on 0700 700 6000. Our Customer service team is waiting for your questions and suggestions.

NEW! Jump now on our LiveChat and get live answers from our customer service team.

In the meantime, please read our frequently asked questions below to find fast answers to your queries.

General


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Selling


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Buying


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Any Fraud Queries


  • What are the things that potentially fraudulent sellers do?

    • Sell an expensive popular item at a suspiciously low price.
    • Tell you to transfer money whe they're not willing to allow you see the product
    • Not being up front about the authenticity of items for sale.
    • repeatedly fail to answer phone calls and email.
    • Continuously provide excuses about why you haven't received an item.

  • What should I do if I suspect a fraud seller/buyer?

    Feel free to contact us at cs@kaymu.com.ng, and email, and we will confirm the authenticity of the product/listings and the merchant/vendor.

  • How can I avoid a fraud?

    One way we sure agree is the easiest way to beat fraud is to actually pick up your products -- where you can inspect the item, meet the seller and pay at the time of pickup or delivery. This is the surest and safest way to make a transaction. Other ways are:
    • Use Kaymu SafePay, this is a secure payment method unique to Kaymu in Nigeria. It protects buyers from fraud. Put simply it is an escrow service meaning you, the buyer, pay Kaymu for the item and we only transfer the money to the seller once you have received and confirmed you are happy with the product.
    • Know what you are buying
    • It is important you compare prices. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as tablets, mobile phones, and notebook computers are likely targets for scammers.
    • Use a payment method with fraud protection.



  • This is why your feedback about buyers and sellers after any transaction is very important and highly recommended.

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